Terms of Service

1. Services Provided

BQ Stores provides ecommerce website setup, platform access, hosting guidance, and ongoing support.

• Our standard plan starts at ₹9,999/year; custom plans are priced based on business scope
• This service is designed to help you test your products online and grow step by step

2. Affordable Pricing & Video Testimonial

We provide our service at an affordable price so small-scale business owners can start selling products online comfortably and without unnecessary struggle.

Your video testimonial helps us build trust and allows us to continue providing better support from our side. After experiencing our service, you may share a simple 45-second to 1-minute video testimonial in your own words.

• If you provide a testimonial, additional work may be offered at up to 35% lower service charges, depending on the work.
• Some small or minor works may be done free of charge, based on the requirement.
• We will try to provide better additional support wherever possible.

If you choose not to provide a testimonial, you will still receive all the support already promised with your package. However, any additional work or extra support outside the agreed scope will be charged at our standard service fee.

The amount paid for website development covers the agreed development work only. Any future work outside that scope will be handled separately.

3. Platform Usage & Ownership

• The platform, system, and source code remain the property of BQ Stores
• Clients are given access to use the system to sell their products
• Source files, backend systems, or full ownership will not be shared or transferred

4. Payment Terms

• All payments must be made before the project starts
• Projects are generally yearly subscription-based unless otherwise agreed
• Yearly renewal is required to keep your website active
• In some cases, a 50% advance + 50% on completion model may be followed
• One-time development may be offered, but service renewal still applies
• Hosting, domain, and payment gateway charges are handled by third-party providers

5. Refund Policy

• No refunds once the store setup process has started, due to the nature of digital services
• Full refund will be provided only if we fail to deliver the agreed service
• Any concerns must be raised within 7 days after delivery

6. Client Responsibilities

• Provide accurate business information, product details, and branding materials
• Ensure all provided content and images are legally owned by you
• Timely renewal and service continuation are the client's responsibility
• Clients must comply with all applicable Indian laws (GST, consumer protection, etc.)

7. Delivery Commitment

• We deliver exactly what is promised and documented before starting the project
• All scope, features, and deliverables are clearly recorded before execution
• Any additional requirements beyond the agreed scope will be treated as extra work

8. Support & Post-Launch

• Basic support, guidance, and minor fixes are included
• Admin panel usage guidance and doubt clarification will be provided
• After the free support period, paid support will be applicable at a reasonable cost
• No additional charges will be applied without prior approval

9. Communication Policy

• Each project should have a single point of contact from the client side
• Multiple people communicating may delay progress and create confusion
• All discussions should remain structured and solution-oriented

10. Professional Conduct

• We focus on development, growth, and solution-based discussions
• Unnecessary arguments, excessive bargaining, or price comparisons are discouraged
• If you find better pricing elsewhere, you are free to choose them
• Our goal is to provide long-term value, not price-based competition

11. Service Continuity

BQ Stores will make reasonable efforts to keep your website running smoothly. Maintenance or downtime will be communicated in advance wherever possible.

12. Limitation of Liability

BQ Stores is not responsible for losses caused by third-party services (hosting, payment gateways, etc.). Our liability is limited to the amount paid for the current service period.

13. Termination

• Service will end if renewal is not completed
• Website will be deactivated after expiry
• Clients can request a data export before termination

14. Governing Law

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in Tamil Nadu, India.

15. Contact

Questions about these terms? Reach us at:
📧 info@bqstores.in
📞 +91 89398 32667